Terms & Conditions
TradeWetrooms is a trading name of Dramco Limited, registered in England and Wales (company registration no. 5193915) whose registered office is at 2 West Street, Henley-on-Thames, Oxfordshire RG9 2DU. This page (together with the documents referred to on it) explains the terms and conditions on which we supply any of the goods (Goods) listed on our website TradeWetrooms (our site) to you.
TradeWetrooms prides itself on the quality of its Goods, value for money and customer service. Please read the following terms and conditions (these Terms) carefully as they affect your rights and liabilities under the law and set out the terms under which Dramco Ltd (“we” and “us”) makes its Goods available to you. You should understand that by ordering any of our Goods, you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
Please click on the button marked “I Accept the Terms and Conditions of Supply” on the order form if you accept them. Please understand that if you refuse to accept these Terms, you will not be able to order any Goods from our site.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Goods.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.
The Contract will relate only to those Goods we have confirmed in the Order Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until we confirm acceptance of your order in a separate Order Confirmation.
2. Your Status
By placing an order through our site, you promise that you are legally capable of entering into binding contracts and are at least 18 years old.
The price payable for the Goods you order is as shown on our site at the time you place your order. Any additional charges for carriage and insurance are also set out on our site.
Full payment for all Goods and any charges for carriage and insurance must be received by us in cleared funds before your order can be delivered.
All prices shown include VAT at the current rate as determined from time to time. Our VAT number is 838082121.
Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.
We will inform you, as soon as possible, after we discover an error in the price and will give you the option of reconfirming your order at the correct price or cancelling your order. If we cannot contact you we will treat the order as cancelled and you will receive a full refund.
We accept payment by the following methods:
- All Major Credit/Debit Cards
- We do not accept cash or cheques.
5. Carriage Postage & packing (P&P)
Charges vary according to the Goods purchased. P&P costs for Goods are clearly stated on our site. We can only deliver to UK addresses. We will deliver the Goods to the boundary of your delivery address and you should arrange for people to be available to take delivery of the Goods.
As mentioned at clause 9 below, many of our Goods are heavy and require a minimum of two people to move such Goods. All Goods are sent by a carrier and should be received within 14 days of a Despatch Confirmation (or the despatch date shown on the Order Confirmation), although we are not liable for any late deliveries.
In the unlikely event that you have not received all of the Goods ordered within 21 days of an Order Confirmation, the despatch date shown on the Order Confirmation or, where you have requested a delayed despatch within 21 days of the requested despatch date, you must notify us at email@example.com immediately.
All dates given for delivery are estimates only and, as such, we will not be liable for any costs incurred as a result of late or early delivery. The Goods will be delivered to the delivery address you provide to us on the order form, unless otherwise agreed.
Ownership and risk in the Goods will pass on delivery.
If you fail to take delivery of the Goods on the delivery date, we will contact you by telephone to arrange a new delivery date. We reserve the right to charge you for the extra delivery. We will notify you, prior to arranging a new delivery date, if a delivery charge will be incurred. We recommend that you do not employ a tradesman based on our estimated delivery dates.
If for any reason, beyond our reasonable control, we are unable to perform any of our obligations under these Terms or supply the Goods, we will notify you as soon as possible. Where payment has been received for the Goods that have become unavailable, a full refund of the price of the Goods and any P&P costs will be made by the same method as that you used to pay us.
7. Cancellation, Returns & Damages
We observe the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which include cancellation rights and also the Consumer Rights Act 2015. However, these cancellation rights do not apply to any bespoke Goods that are made to your own specification, such as custom-made shower doors or goods that are a special order. You will be informed if your order is a special order before we issue the Order Confirmation.
If you are contracting as a consumer, you may cancel a Contract (unless the Goods were made to your specification or a special order) at any time within 14 calendar days after the day of receipt of goods (Cooling Off Period). In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in clause 9 below).
To cancel a Contract within the Cooling Off Period, you must call us on 01235 856 368 to obtain a return number and to arrange a suitable method of returning the Goods. You must also return the Goods to us at your own cost within 14 days of notifying us that you wish to cancel your order. If you wish us to arrange collection of the cancelled goods, the cost of doing so will be at the following rates and be deducted from any refund made to you:
- Wetroom screens/panels = £75.00 + VAT (Specialist glass carriers are used);
- Wetroom products = £50.00 + VAT;
- Geberit frames & Medium Sized Packages = £25.00 + VAT;
- Brassware = £15.00 + VAT
You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If the Goods are faulty or mis-described, you should call us on 01235 856 368 within 30 days of purchase to obtain a return number, to give full details of the issue and arrange a suitable method of returning the Goods for inspection. You must also return the Goods to us as soon as reasonably practicable and provided you have called us and the goods are found to be genuinely faulty, we will meet the cost of the return.
Please notify us by email or phone within 24 hours of any damaged items, failure to do so will invalidate a claim of damage items.
8. Refusing a delivery once goods have been dispatched
Please note that if you refuse to take delivery of your order from either Royal Mail or our Courier once your order has been dispatched, we reserve the right to bill you for both the cost of sending the item and the return of the item to us. If you wish to know what this cost will be, please contact us before refusing delivery.
The cost of returning a refused item to us will apply whether or not you have previously notified us, as carriers always charge for taking refused goods back and this cost will be passed on to you by way of deduction from any refund made.
If you refuse an order without instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery. Any losses or damaged that occurs from lost parcels will be the responsibility of the person who ordered the goods.
9. Refunds If you return Goods to us:
because you have cancelled the Contract between us within the Cooling Off Period, we will process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the returned goods. In this case, we will refund the price of the Goods in full. However, you will be responsible for the cost of returning the item to us;
because you consider the Goods to be faulty, incorrect or damaged in transit, we will examine the returned Goods and will notify you of your replacement or refund via e-mail within a reasonable period of time. If you do not want to accept a replacement, we will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Goods in full, any applicable delivery charges and the costs incurred in returning the item to us up to a maximum of the cost of second class signed-for service. We will not reimburse over that limit if you choose to use a more expensive service.
After the Cooling Off Period has expired, we will not accept goods back for refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please understand that certain Goods are very heavy and require at least two people to move such Goods. If you require further details in respect of the weight of Goods, please email us at firstname.lastname@example.org or call us on 01235 856 368.
We promise to you that the Goods are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the Goods set out in the Order Confirmation.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage. Indirect losses shall include, but are not limited to, the cost of removing or re-fitting Goods, together with the costs of re-tiling or making good any area.
Nothing in these Terms is intended to:
- limit any rights you might have as a consumer or other statutory rights that may not be excluded by law; nor
- in any way exclude or limit our liability to you for any death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation,
but subject to this and to the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential indirect or incidental loss (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to our site, the Goods or your order.
All of our Goods carry a manufacturer’s guarantee to the effect that that the Goods are of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and are fit for all the purposes for which products of the kind are commonly supplied. In the unlikely event that your Goods develops a fault during the guarantee period (details of which will be supplied on request) then we will replace or repair the Goods, at the manufacturer’s discretion, free of charge, provided that:
- you give notice in writing to us during the guarantee period within a reasonable time of discovery that some or all of the Goods do not comply with the guarantee set out in clauses 9 or 10; and
- we are given a reasonable opportunity of examining such Goods; and
- you (if asked to do so by us) return such Goods to us at your own cost.
We will not be liable for the Goods’ failure to comply with clauses 9 or 10 if:
- you make any use of the Goods after giving notice in accordance with this clause 10; or
- the defect arises because you failed to follow the manufacturer’s instructions in relation to the Goods or (if there are none) good trade practice; or
- you alter or repair such Goods without our prior written consent; or
- the defect arises as a result of fair wear and tear, negligence, or abnormal storage.
We shall have no liability to you in respect of the Goods’ failure to comply with the manufacturer’s guarantee. Please contact us on email@example.com if the Goods do not comply with the manufacturer’s guarantee.
These Terms shall be governed by and construed in accordance with the laws of England and Wales and only the English Courts will decide any disputes.
If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
13. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Credit Card Security
We accept credit & debit card payments via SagePay. For more information on their credit card security policy please go to: http://www.sagepay.com
15. Rights of Third Parties
Nothing in these Terms shall confer any right or benefit on any third party to enforce any term of the Contract under the provisions of the Contracts (Rights of Third Parties) Act.
We reserve the right to vary these Terms at any time and will post any revised terms on our site. You will be bound by the Terms that are displayed on our site when you place your order. These Terms shall be the only terms and conditions that govern our relationship with you to the exclusion of all other terms and conditions including any you may purport to use when placing your order. No variation to these terms and conditions will be accepted unless confirmed in writing and signed by our authorised representative.
We have the right to assign our obligations under these Terms to a third party as we think fit. Your obligations under these Terms are personal to you and may not be assigned without our prior written consent.
18. Contacting us
If you have any concerns or queries regarding these Terms, please contact us at:
- Cancellations and returns:firstname.lastname@example.org
Product enquiries: email@example.com or 01235 856 368
Delivery enquiries: firstname.lastname@example.org
TradeTaps.com (our site) is a trading names of Dramco Limited, registered in England and Wales (company registration no. 5193915) whose registered office is at 2 West Street, Henley on Thames, Oxfordshire RG9 2DU. Dramco Limited (We) are committed to protecting and respecting your privacy whilst remaining compliant with the General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dramco Limited who can be contacted on Data.Controller@Dramco.co.uk
PURPOSE OF THE PROCESSING AND THE LEGAL BASIS FOR THE PROCESSING
In order that we can fulfil our contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. The legal basis for the processing of such personally identifiable information is primarily personal information processed on the basis of consent. We retain evidence of the details of consent which has been provided by our customers in order to process their information. Where consent cannot be obtained for various reasons, we may legally process the information you provide to us because we have a legitimate interest in doing so, e.g. Direct Marketing or on a lawful basis, e.g. for employment requirements.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
information that you provide by filling in forms on our website:
- User name and password
- name, address and postcode
- email address
- telephone numbers.
This includes information at the time of creating an account with us. All of these details are necessary in order for us to fulfil the order that you have placed with us.
We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence;details of transactions you carry out through our site and of the fulfilment of your orders;
- App usage data
- Details of your visits to our site.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computers hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- to estimate our audience size and usage pattern
- to store information about your preferences, and so allow us to customise our site according to your individual interests;
to speed up your searches; and
- to recognise you when you return to our site.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you is encrypted using SSL technology and stored on secure servers which may be located at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order and the processing of your payment details.
We may also transfer and store your data in countries within the EEA.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We have a legitimate interest in further processing the information which is provided by customers at the point of sale for marketing purposes.
We also use information held about you in the following ways:
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- to provide you with information or products that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to allow you to participate in any interactive features of our service when you choose to do so
- to notify you about changes.
If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods similar to those which were the subject of a previous sale to you;
If you are a new customer we will contact you by electronic means only if you have consented to this.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
- to carry out our obligations arising from any contracts entered into between you and us;
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if Dramco Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
- We do not sell, rent or lease customer lists to third parties.
Dramco Ltd retains all customer information for 5 years after they last interacted with us. Where there has been a period of 5 years and there has been no interaction between the organisation and the customer, their data is electronically erased and securely disposed of.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Data.Controller@Dramco.co.uk
You also have a right to lodge a complaint with the Supervisory Authority (Information Commissioner’s Office in the UK), should you feel that we have not handled your information in line with legislative and regulatory requirements.
ACCESS TO INFORMATION
You have the right to make a Subject Access Request in the event that you wish to determine what information we hold on you. We aim to respond within 72 working hours of receipt. There may be a fee charged for this service.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these third party policies before you submit any personal data to these websites.